Cancellation Policy – GearUp Rental
Change of plans? No worries — we get it.
1. Cancellation Before Dispatch
If you cancel your order before it is dispatched, you are eligible for a full refund.
Any amount paid in advance will be refunded to the original payment method.
2. Cancellation After Dispatch
Once the order is dispatched, cancellation is not eligible for a refund.
This is because:
• Delivery and return logistics costs are incurred
• The gear is reserved exclusively for your booking period
• We lose rental availability for other riders
3. No-Show / Last-Minute Cancellation
If the customer is unavailable at the time of delivery or requests cancellation after dispatch, it will be treated as a post-dispatch cancellation, and no refund will be issued.
4. Refund Timeline
Approved refunds (for pre-dispatch cancellations) will be processed within 5–7 business days, depending on your payment provider.
Note
GearUp Rental reserves the right to update this policy to ensure smooth operations and fair usage for all riders.
Checkout Disclaimer (Recommended)
Free cancellation before dispatch. No refund after dispatch.
