GearUp Rental – Privacy Policy
This Privacy Policy explains how GearUp Rental collects, uses, stores, protects, and processes customer information when using our services, website, booking platform, or communication channels. By accessing or using GearUp Rental services, you agree to this Privacy Policy.
1. Information We Collect
We may collect customer information including: • Full Name • Phone Number • Email Address • Delivery / Pickup Address • Aadhaar or Government ID Proof • Booking & Transaction Details • Device, Browser, IP Address, and Usage Data Additional verification may be required for high-value products such as action cameras, GoPro, Insta360 devices, intercoms, and electronics.
2. Purpose of Data Usage
Customer information may be used for: • Order Processing • Identity Verification • Delivery & Pickup Coordination • Payment Verification • Fraud Prevention & Security • Customer Support • Legal Compliance • Service Improvement & Analytics
3. Aadhaar & Identity Verification
Customers may be required to show Aadhaar Card through DigiLocker or valid government-issued identity proof during delivery or pickup verification. Identity verification is mandatory for selected rentals and high-value equipment.
4. Payment Information
Payments are processed through secure third-party payment gateways. GearUp Rental does not store sensitive card details, CVV numbers, UPI PINs, or banking passwords.
5. Data Sharing
GearUp Rental does not sell customer data. Information may be shared only with: • Logistics & Delivery Partners • Payment Service Providers • Verification Partners • Government or Legal Authorities when required under law • Internal Operational Teams for service fulfillment
6. Data Retention
Customer information may be retained for operational, legal, taxation, fraud prevention, audit, and compliance purposes. Users may request deletion of personal data subject to applicable legal obligations.
7. Cookies & Tracking Technologies
GearUp Rental website or platforms may use cookies, analytics tools, and similar technologies to improve user experience, website performance, security, and marketing analytics.
8. Security Measures
We implement reasonable technical and operational security measures to protect customer data from unauthorized access, misuse, alteration, or disclosure. However, no online system can guarantee absolute security, and users acknowledge associated internet risks.
9. User Rights
Users may request access, correction, or deletion of eligible personal information. Users may also opt out of promotional communication at any time.
10. Communication Consent
By using GearUp Rental services, users consent to receive communication through call, SMS, WhatsApp, email, or notifications related to bookings, payments, delivery updates, support, offers, or service announcements.
11. Third-Party Services & Links
GearUp Rental services may contain links or integrations with third-party platforms including payment gateways, logistics providers, social media platforms, or analytics tools. GearUp Rental is not responsible for third-party privacy practices or external websites.
12. Children’s Privacy
GearUp Rental services are intended only for users aged 18 years and above. We do not knowingly collect information from minors.
13. Legal Compliance
Customer information may be disclosed if required under applicable Indian laws, court orders, legal investigations, fraud prevention requirements, or law enforcement requests.
14. Policy Updates
GearUp Rental reserves the right to modify or update this Privacy Policy at any time without prior notice. Updated policies become effective once published on official GearUp Rental platforms.
15. Legal Jurisdiction
All privacy-related disputes, claims, or proceedings shall fall under the exclusive jurisdiction of courts located in Pune, Maharashtra, India, and shall be governed by Indian law.
16. Contact
For any privacy-related concerns, support requests, verification queries, or data requests, customers should contact GearUp Rental through official communication channels only.
By using GearUp Rental services, website, or booking platform, the customer confirms acceptance of this Privacy Policy.
