GearUp Rental – Privacy Policy

1. Introduction

At GearUp Rental, your privacy matters. This Privacy Policy explains how GearUp Rental (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our website, mobile platforms, or offline services. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Collection of Personal Information

To provide our rental services, we may collect personal details including but not limited to your name, phone number, email address, delivery address, and government-issued identification for verification purposes. This information is collected to confirm your identity, process orders, arrange deliveries, and comply with legal requirements.

We may also collect non-personal information such as IP address, browser type, device details, access time, and website activity for analytics, security, and service improvement.

3. Use of Cookies

Cookies are small data files stored on your device to improve your browsing experience. GearUp Rental uses cookies to understand user behavior, enhance website functionality, and personalize content. Cookies do not collect personally identifiable information. You can manage cookie preferences through your browser settings.

4. Payment Information

All payments made on GearUp Rental are processed through secure third-party payment gateways such as Razorpay. We do not store or have access to your banking, card, or payment credentials. Payment gateways operate under their own privacy policies and security standards. GearUp Rental is not responsible for disputes arising directly from payment gateway services.

5. Use of Information

Your information is used to: Process and fulfill rental orders Communicate order updates and support queries Improve service quality and user experience Send offers or updates (you may opt out anytime) Ensure compliance with legal and safety requirements

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no online transmission is 100% secure, and users share information at their own risk.

7. Third-Party Disclosure

We do not sell or rent your personal data. Information may be shared only with logistics partners, payment gateways, or legal authorities when required for service fulfillment or compliance.

8. User Consent

By using GearUp Rental services, you consent to the collection and use of information as outlined in this Privacy Policy.

9. Policy Updates

GearUp Rental reserves the right to update this Privacy Policy at any time. Changes will be posted on the website and are effective immediately upon publication.

10. Contact Us

For any privacy-related concerns or queries, please contact GearUp Rental through our official
support channels.

How It Works

Step 1: Select Delivery & Return Dates –

Choose your preferred delivery and pickup dates. These dates are not chargeable. Rental starts the day after delivery and ends one day before pickup.

Step 2: Place Your Order –

Select your riding gear and place the order in a few clicks. You can choose Pay Online or Pay on Delivery (where applicable).

Step 3: Complete Verification –

Most orders are auto-approved. If required, you’ll receive a quick verification link to complete the process.

Step 4: Delivery & Return –

GearUp Rental delivers your gear and arranges pickup after your rental period. You may request an extension subject to availability.

Verification Policy

Why Verification? –

Verification helps keep rentals safe, secure, and fraud-free for all riders.

Identity Verification –

Government-issued ID such as Aadhaar, Driving License, or Passport.

Digital Verification Option –

Aadhaar verification via DigiLocker for faster approval.

Occupation Verification –

Helps us understand user profile and reduce misuse risk.

One-Time Process –

Verification is required only once for future hassle-free rentals.

Privacy & Data Security –

Your data is used only for verification and is never sold or shared. Bank-grade encryption is used.

Verification Time –

Most verifications are completed quickly to avoid delays in delivery.

GearUp Rental – Damage Policy

We understand that riding gear is meant to be used, but proper care is expected. This Damage Policy explains how damages, loss, or missing items are handled during rentals.

1. General Policy

By renting from GearUp Rental, the customer agrees to be responsible for any damage, loss, or theft (disappearance) of rented items, regardless of cause or fault.

2. What is Considered Damage?

Damage refers to any permanent change in appearance or functionality of the product. Normal wear and tear from regular usage is not considered damage.

3. Repairable Damage

If the item is repairable, the customer will be charged:
– Actual repair cost + ₹250 (logistics and handling charges).

4. Irreparable Damage

If the item is beyond repair:
– The customer must pay the full current replacement value of the product.
– After payment, the damaged product will remain with the customer.
– A separate invoice will be issued for transparency.

5. Deposit Deduction

If a security deposit was collected:
– Repair or replacement costs will be adjusted against the deposit.
– If the cost exceeds the deposit, the customer must pay the remaining balance.

6. Missing Product Policy

If any rented item is missing:
– The customer must pay the replacement cost of the missing item.
– Payment must be completed within 24 hours of receiving the payment link.

7. Return of Missing Products

If the customer later finds the missing product:
– GearUp Rental will arrange pickup.
– Pickup charges will be borne by the customer.
– Rental charges will apply for each additional day until return.

8. Reporting an Issue

Any damage or issue must be reported within 3 hours of delivery. Issues reported after this window will not be considered, and the customer will be held liable.

9. Non-Compliance

Failure to comply with this policy may result in legal action or permanent suspension from GearUp Rental services.

GearUp Rental – Shipping, Delivery & Pickup Policy

At GearUp Rental, we focus on timely, transparent, and hassle-free delivery and pickup of riding gear so you can ride without worries.

1. Delivery & Pickup Timings

Delivery Time: Orders are delivered between 3:00 PM and 10:00 PM.
Pickup Time: Returns are collected between 9:00 AM and 1:00 PM.
Delivery and pickup dates are complimentary. No rental charges apply for these dates.

2. Delivery Scheduling

Early delivery requests may not always be accommodated.
Customers are advised to plan their rental dates accordingly to ensure smooth delivery.

3. Return Scheduling

Delayed pickup requests may not be accommodated.
Customers must extend their rental before the due date to avoid penalties.
Late returns will attract additional rental charges.

4. Charges & Payment

Delivery and pickup charges, if applicable, are clearly displayed at checkout.

5. Delivery & Returns Process

Delivery and pickup are handled via third-party logistics partners.
Delivery agents will leave the package at your doorstep and collect it during return.
Agents cannot conduct product demos, quality checks, or accept partial returns.

6. Important Note

Do not make any payments directly to delivery or pickup agents.
GearUp Rental is not responsible for any payments made to third-party delivery partners.